Introduction

Why Certificates?

Teachers deem a certificate provided by a valid authority as an important artefact:

serves as an evidence of completing a training
collection of multiple certificates can potentially build teachers' learning profile
permanence of the certificate since it is in a digitised format

Hence, the value of including this use case as an integral part of the teacher's online course journey.

Further, awarding a certificate is a common mechanism used to recognise people with a set of skills and accomplishments:

Helps to create a standard system of recognition across organisations. A certificate is recognisable and verifiable. It brings in Trust
Helps teachers to showcase their skills and achievements to others to get a sense of Satisfaction and Recognition. It can also lead to material benefits such as, monetary rewards, promotions, recommendations etc.

JTBD

Jobs To Be Done:

Who is the user and what is the user trying to do which is currently a struggle	What is the context	Functional Goal	Emotional/Social Goal
Teachers, who have attended in-person trainings, do not have record/recognition for the trainings attended by them and hence struggle to plan their next learning path/journey	Online Training	Ability for state to provide training completion certificate to participants who have completed the online training program	Recognition for the teachers for completing the online training progra

User Personas:
- Content Creator: Role which has access to create courses
- Content Reviewer: Role which has access to review and publish courses
- Course Mentor: Role which has access to create batches and monitor batches via course dashboard
- Badge Creator: Role which has access to create badges

All the above roles are envisioned as admin activities and hence typically are carried out by state admin or authorised personnel from SCERT office.

- User: End user who consumes the course - typically a state teacher
System or Environment:
- Admin related functionalities - course creation and review, batch creation and monitoring of batches - are designed to work on desktop/laptop form factor. Consumption experience is designed to work on mobile, tablet and desktop/laptop form factors.
Portal:
1. Min. internet speed (download): 1 Mbps
2. Time to load any webpage (first meaningful paint): 3 seconds
3. Max. time for any webpage to be interactive (consumption side): 5 seconds
4. Max time to load a content slide in player (streaming/online play): 3 seconds
5. Accessibility (basic level): All images with alt tags
6. Cross-browser support: Chrome 50 + (desktop + mobile), UC Web (mobile only), Firefox (desktop only)
7. Resolution:
8. Active devices per day: 70,000 (Predicted - 200,000 to 500,000)
9. Concurrent users: 400 requests/sec, concurrent logins
Mobile App:
1. Time taken to show book details after downloading spine: <3 seconds
2. Time taken to show ‘Play’ after downloading content: <3 seconds

Requirement Specifications

This section consists of requirement specifications for specific use cases in the User JTBD. The requirements for each use case are elaborated in detail through sub-sections for:

Use case overview
Overall process workflow
Associated user stories
Non-functional requirements
Localization requirements
Telemetry requirements
Dependencies
Impact on other products
Impact on existing data

Issue of Course Completion Certificate - Overview

This use case is related to providing a course completion certificate to a user who has completed a course, if there is a certificate associated to it. Once a certificate is associated to a course all the batches created for that course within the tenant inherit the certificate. This certificate is a digitized completion certificate equivalent of an existing paper certificate which can be accessed from the user profile page.

In-scope for this use case

There are broadly two types of certificates:

Digital certificates - certificates which are based on the principles of verifiability and portability

Digitized certificates - pdf certificates which are equivalent of a paper based certificate which the users can download

The scope for this use case is 'Digitized Certificates'.

Overall Process Workflow

Epic JIRA Ticket ID

SB-11097 - Getting issue details... STATUS

User Story 1: Assertion of certificate to a course - Overview

Main Scenario

Assertion of a certificate to a course will be done using a API from the back end. API will be used to carry out the following functions:

1) Associate a certificate to the course
2) Update existing course certificate <if the certificate is already set>
3) Remove association between certificate and the course

These certificates will be modelled after the physical certificate currently issued by the state and will comprise of the following components:

Name	Description	Optional/Mandatory
Issuer	will be the state body issuing the certificate (organization or institution)	Mandatory
Recipient	will be the teacher who has completed the course	System populated
Training program name	will be the name of the course which they have completed	System populated
Signatory	will be name of the individual signing the certificate	Optional
Signature	will be the digital signature image of the signatory	Optional
Completion date	will be the <month, year> when the teacher completed the training	System populated

Mapping of the components

A state can have multiple unique issuers.
Each issuer will have single signatory and signature.
Each certificate will have a single issuer, signatory and signature.

The structural model for certification infra needs to be built on Open badges model and add extensions where necessary.

Pre-requisites

Course is published
Certificate template is available
State has provided the details needed to assert the certificate
- Issuing authority/Issuer name - The issuer will be an organisation or institution which is a competent authority to certify recipients. Note that the issuer is different from the signatory (i.e. the individual(s) who applies his/her signature to the credential).
- Signatory - will be the name of the individual/authority signing the certificate.
- Signature - will be the digital signature of the signatory.

Srl. No.	User Action (API)	Expected Result
1	Assert certificate to a course which does not have any certificates attached	Asserted certificate to be added to the course
2	Assert certificate to a course which already has a certificate attached	Should fail with proper error message
3	Update certificate to a course which has a certificate attached	The updated certificate will be asserted to the course
4	Remove asserted certificate to a course	Asserted certificate will be disassociated
5	Update/Remove certificate when no certificate is attached to a course	Should fail with proper error message

Alternate Scenario 1

N/A

Exception Scenarios

When the signatory changes?

In this scenario, the digital signature image is updated with the new signature image by the DIKSHA implementation team. The new signature image is provided by the state.

Wireframes

N/A

For Future Release

As a badge creator, I want to assert certificates to courses created within my tenant so that users receive the certificate upon course completion.

JIRA Ticket ID

SB-11098 - Getting issue details... STATUS

User Story 2: Auto issue of certificate upon completion of course - Overview

Users who complete the course which has an active completion certificate associated will be awarded the completion certificate. This awarded certificate will be made available for download to the user in their profile page.

Pre-requisites

Course is published
Certificate is asserted to the course
User is enrolled into the course batch
User's course progress is 100%

Srl. No.	User Action	Expected Result
1	Step1: User enrolls into an open/invite-only batch Step2: Completion certificate is associated to a course Step3: User completes the course	User receives the certificate
2	Step1: User enrolls into an open/invite-only batch Step2: User completes the course Step3: Completion certificate is associated to the course at a later date	User does not receive the certificate since they have completed the course before the certificate was associated
3	Step1: User enrolls into an open/invite-only batch Step2: User completes the course which has a certificate associated Step3: The associated certificate is removed from the course	User retains the certificate
4	Step1: User enrolls into an open/invite-only batch Step2: User completes the course which has a certificate associated Step3: A new certificate is associated to the course	User retains the old certificate
5	Step1: User navigates to the profile page in the portal/mobile web view/mobile app Step2: User views the completed course under 'Trainings attended' section. Step3: User clicks on 'Certificate'	Certificate opens up as a pdf file

Alternate Scenarios

Once a certificate is associated to a course all the batches created for that course within the tenant inherit the certificate. i.e., teachers enrolled into batches created by mentors from other tenant will not be receiving the certificates.

Exception Scenarios

Scenario 1

If for some technical reason valid user(s) who should have received the certificate have not received it.

All these user details should be captured and shared with DIKSHA implementation team on a daily basis by an overnight batch job
DIKSHA implementation team to manually assert these certificates to these users

Scenario 2

Lets say a user has completed the course but for some reason has not received the certificate. However, before the certificate was manually provided to the user, the certificate was updated or removed.

In this scenario, the user should still be provided with the certificate that was active when the user completed the course.

Wireframes

For Future Release(s)

As a teacher, who'd want to enroll into courses, I want to be able to identify courses which offer completion certificates upon completion of the course so that I can decide whether to enrol into the course or not.
As a state admin, I want to be able to ensure certificates are to be awarded ONLY to teachers from my state so that teachers from other states do not receive my state authorized certificates.
As a state admin, I want to be able to view valid teachers who have not received certificates so that I can ensure that certificates are awarded to these teachers.
As a teacher, I want to be notified via an email or mobile as soon as I receive the completion certificate so that I'm aware that I can now download my certificate.

JIRA Ticket ID

SB-11099 - Getting issue details... STATUS

Localization Requirements

UI Element	Description	Language(s)/ Locales Required
Certificate Button	Localization needed for 'Certificate' button in the user profile page	To be translated in all languages currently in scope for DIKSHA

Telemetry Requirements

Event Name	Description	Purpose
Click 'Certificate' in the user profile page	User can download the certificate by clicking on 'certificate' button in the user profile page	This data will enable us to measure the scale at which this functionality is used.
Click 'Download File' in the course dashboard page	Mentor can download the report by clicking on 'Download File' button in the course dashboard page	This data will tell us how many users are actually clicking on this button to download the progress report.

Non-Functional Requirements

Performance / Responsiveness Requirements	Load/Volume Requirements	Security / Privacy Requirements
Certificates to be issued in real time to teachers upon completion of the course. Support certificate download sizes upto 200kb. Certificate will be in pdf format. In case of network connectivity failure show appropriate messages when user clicks on 'Certificate' to download certificate. Any certificate issue failures are to be captured and reported Course batch size to be upto 1L Download file to support batch size upto upto 1L Downloaded file is sent as an email attachment to the requestors email ID. The time lapsed between the request and receipt of the email should not exceed 30 mins. Load time of the certificate < 3 secs.

Performance / Responsiveness Requirements

Load/Volume Requirements

Security / Privacy Requirements

Certificates to be issued in real time to teachers upon completion of the course.
Support certificate download sizes upto 200kb.
Certificate will be in pdf format.
In case of network connectivity failure show appropriate messages when user clicks on 'Certificate' to download certificate.
Any certificate issue failures are to be captured and reported
Course batch size to be upto 1L
Download file to support batch size upto upto 1L
Downloaded file is sent as an email attachment to the requestors email ID. The time lapsed between the request and receipt of the email should not exceed 30 mins.

Load time of the certificate < 3 secs.

Impact on other Products/Solutions

Product/Solution Impacted	Impact Description
Teacher profile page	existing profile page will be enhanced to capture the certificate details in the trainings attended section

Impact on Existing Users/Data

User/Data Impacted	Impact Description
None

Key Metrics

Srl. No.	Metric	Purpose of Metric
1	Portal + Mobile web + Mobile App: Certificate download ratio = no. of certificate downloads/total number of certificates issued This ratio to be monitored at the level of: individual course and all courses	This metric will provide insights on whether teachers are downloading the certificates awarded to them and hence will provide a objective feedback on the scale at which this functionality is used.

Srl. No.

Metric

Purpose of Metric

Portal + Mobile web + Mobile App:

Certificate download ratio = no. of certificate downloads/total number of certificates issued

This ratio to be monitored at the level of:

individual course and
all courses

This metric will provide insights on whether teachers are downloading the certificates awarded to them and hence will provide a objective feedback on the scale at which this functionality is used.

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