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About

This document details the chatbot architecture principles and the functional use cases addressed via chatbot.

Use Cases


Chatbot on Sunbird is positioned as:

  • a capability which can help users with the discovery of relevant content on the platform
  • virtual help desk which can resolve users' queries

Chatbot can be configured for users to:

  • initiate free flow conversations or
  • guided discovery or
  • both of the above

Below use cases are under consideration to be supported on Sunbird:

  • As a tenant admin, I should be able to configure my own guided journey workflows on the platform. 
    • these guided journeys will help users discover relevant content on the platform as configured in the workflows and as per the rules configured for each of these workflow
  • As a tenant admin, I should be able to render the workflows in the below consumption channels
    • sunbird portal & mobile app
    • external channels such as whatsapp, slack, telegram etc







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