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Introduction

Content Sourcing of ETB is the step of ETB process where states pool existing content from various sources or create new content relevant to the textbooks that are part of their ETB program scope. 

Following are the different ways content is sourced for ETB:

  1. Upload existing content (pdfs, videos or html)
  2. Reuse existing DIKSHA content
  3. Create new content

However this content sourcing process is not textbook driven. The content is uploaded/created, reviewed and published outside the scope of ETB. Once published, they are linked to the relevant textbooks. This results in multiple issues:

  1. Content contributors  do not have the right context when they create or upload content, resulting in content that may not be very relevant.
  2. Content contributors have to explicitly tag the content with relevant board, medium, class,  subjects and topics based on the textbook for which the content is created.
  3. ETB program administrators cannot track the progress of ETB - number of contents that are getting created, reviewed for each textbook.

To solve the above problems, the solution is to enable content contributors to contribute content (upload existing or create new) based on Textbooks under program scope. This process has been enabled as an experiment for CBSE. The same has to be enabled for all the states.

JTBD

  • Jobs To Be Done: 
    1. As a content contributor I want to contribute relevant content for the textbooks under program scope.
    2. As a content reviewer I want to review the content contributed for textbook under program scope.
    3. As a program admin I want to see the over all content dashboard for monitoring.
  • User Personas: This story is relevant for Content contributor, content reviewer, program admin.

Requirement Specifications

Pre-requisites:

  1. A state sets up an ETB program and defines the scope from back-end (same as existing functionality for CBSE).
  2. The state configures textbook creators, textbook reviewers, content contributors and content reviewers for the program through back-end.
  3. Textbook creators create or add ETBs to the program scope (as defined in the story: SB-16761 - Getting issue details... STATUS ). As long as mentioned story is not implemented, it will be done form back-end.

Contribution can be done either by contributing content to respective node of the textbook or through bulk upload.

Use Case 1: Content contribution for a textbook through bulk upload.

Bulk upload option shall be available for a textbook under program. Bulk upload will be done only for a textbook at a time. A new role "Bulk content publisher" will be created in the system and a user with that role can only do Bulk upload and publishing of content. Textbook for which the bulk upload is being done must be in draft state. Multiple bulk upload can be done for a textbook, but not at the same time. Upon successful upload, content would be created, published and linked to relevant section of the textbook as mentioned in bulk upload file.

Overall Process Workflow


User Story: A new role "Bulk Content Publisher" is enabled in the system and a set of users are configured with this role for ETB Program

System will enable a new role called "Bulk Content Publisher". A user with this role can perform the following actions:

  1. Bulk upload content - This will create all content that is bulk uploaded and as well as publish it
  2. Link content to a given Textbook - Link bulk uploaded content to Textbook sections

User Story: User accesses DIKSHA & selects required textbook under program for which bulk upload has to be done

Main Scenario: Valid user having content contributor and reviewer rights for a program access relevant textbook under program for which bulk upload has to be done.

Srl. No.

User Action

Expected Result


User enters Diksha URL

Diksha page opens with sign in option.


User enters valid credentials

User sign in and land on tenant home page


User clicks on "Contribute"

Program list page opens which has all the programs created for the state.


User selects required program

User lands on the textbook page. Page has all the books displayed under program scope.


User selects the required textbook

Textbook TOC page opens which has contribution options both either to contribute at each node. There is also "Bulk Upload Content" option.

Exception Scenarios

Srl. No.

Error / Exception

Expected Handling


User does not have any role assigned in the program

The program is not displayed in the list of Programs in the Program list page

User Story: User selects bulk upload option

Main Scenario: User selects bulk upload option for the first time for the textbook

Srl. No.

User Action

Expected Result


In Textbook detail page, user clicks on "Bulk Upload Content"

Dialog box opens with following options

"Upload File" - The option is enabled for user to upload file

"Download Sample File" - The option is enabled for user to download sample file

Alternate Scenario: User selects bulk upload option, after completing a previous bulk upload

Srl. No.

User Action

Expected Result


In Textbook detail page, user clicks on "Bulk Upload Content"

Dialog box opens with following options

"Upload File" - The option is enabled for user to upload file

"Download Sample File" - The option is enabled for user to download sample file

"Last Upload Status" - Shows status of previous bulk upload process along with option to view status report.

Alternate Scenario: User selects bulk upload option, while a bulk upload process is in progress

Srl. No.

User Action

Expected Result


In Textbook detail page, user clicks on "Bulk Upload Content"

Dialog box opens with following options

"Upload File" - The option is disabled, and user cannot upload file

"Download Sample File" - The option is enabled for user to download sample file

"Last Upload Status" - Shows status as "In progress" along with option to view the status report of the process in progress.

Exception Scenarios

Srl. No.

Error / Exception

Expected Handling


If user has only contribution rights but does not have "Bulk Content Publisher" role in the program.

Bulk upload option shall not be available for such users on textbook level. They can only contribute content one by one for respective node.


User Story 3: Populate Bulk Upload csv file and start upload 

Main Scenario: User uploads Bulk Upload CSV and starts upload process

Srl. No.

User Action

Expected Result


User populates the bulk upload file in the required format in her local system



User selects ""Upload File"

Dialogue box opens with an option to select and upload csv


User selects bulk upload file from local system and clicks on "Start Upload"

Upload is started and user is taken back to Bulk Upload dialog

Alternate Scenario: Change Bulk Uploaded File

Srl. No.

User Action

Expected Result


In dialogue box, After selecting the file from local device, an option should display "Change File".  

Upon clicking on it, user should be prompted to again pick up file from local machine.




Alternate Scenario: Valid user having content contributor and reviewer rights for a program selects bulk upload option on textbook level.

Srl. No.

User Action

Expected Result


In Textbook detail page, user clicks on "Bulk Upload Content"

Dialogue box opens with options to "Upload File", "Download Sample File", "Last Upload Status"


User clicks on "Download Sample File" option in dialogue box

Sample file gets downloaded

Link to sample file: https://docs.google.com/spreadsheets/d/1zo_KVAU3y_RR3p4Gpgud-geROZYXv9Efpgwdflszemc/edit#gid=0




Alternate Scenario

Srl. No.

User Action

Expected Result


User clicks on "Last Upload Status"

This should display the upload status of the last upload.

  1. Start Time

  2. End Time

  3. Total number of content

  4. Content published and linked

  5. Content failed

  6. Content to be processed

  7. Link to download status report "Download Report"

For the first time it would not be there since there is no previous bulk upload.


Exception Scenarios

Srl. No.

Error / Exception

Expected Handling


In case file contains validation errors

Bulk Upload dialogue shows the list of validation errors (Refer validation error section in the last of this PRD for detail).




User Story 4: Rectification of validation errors and upload again

Main Scenario: User will rectify validation errors identified and upload again.

Srl. No.

User Action

Expected Result


User rectify the errors identified.

File should not have any validation errors.


User upload rectified file.

Successful upload starts and user should be redirected to textbook level page.


While upload is in progress and user clicking on "View Report"

  1. User should be redirected to bulk upload status dialogue box, where user should see the following fields:

    1. Start Time

    2. End Time - Currently there wont be end time since upload still in progress

    3. Total number of content

    4. Content published and linked

    5. Content failed

    6. Content to be processed

    7. Link to download status report "Download Report"

    8. "Refresh" button to update the processing progress. Upon clicking on it, numbers for the above fields shall be updated.

  2. Status report would have the following additional fields (apart from input bulk sheet fields) for each row (representing each content)

    1. Upload Status: Success, Fail, In progress

    2. Content Do_Id: If success, than do id of the created content

    3. Reason of Failure:  If fail, than reason of failure. In case there are multiple reasons for failure, display each of them by numbering them in the same cell for each row.



Once upload is complete

1. Once upload is complete,  "Upload csv file" button will be enabled. Now user can start a new upload.

2.There will be two type of complete status - would be displayed depending upon contents upload status:

    1. Completed : When there is no content failure in status report 

    2. Completed with errors : When there are content which got failed because of some error. In this case user to check the details and download status report.

3.Till the new upload is started, "Last uploaded file" will show the status of previous upload.

4. User would be required to rectify the reason of failure and upload the failed content again

5. Once Bulk Upload is completed successfully, all the contents are published and linked to the textbook for the respective sections as given in the upload csv file.


Exception Scenarios

Srl. No.

Error / Exception

Expected Handling


While upload is in progress, user tries to click on "Upload CSV"

Button should be disabled for next upload while upload is in progress

Wire frames

Wire frame link: https://projects.invisionapp.com/share/7QST139948N#/screens/374220905 

Localization Requirements

NA

Telemetry Requirements

Event NameDescriptionPurpose



Click on button "Upload CSV for Bulk Upload"Parameters to be captured for this events are: Time stamp, user details, event status (fail/success), Reason for failure if any
Click on "Browse" button in upload dialogue box to upload input fileParameters to be captured for this events are: Time stamp, user details, event status (fail/success), Reason for failure if any
Click on "Start Upload" input fileParameters to be captured for this events are: Time stamp, user details, event status (fail/success), Reason for failure if any
Download of sample template fileParameters to be captured for this events are: Time stamp, user details, event status (fail/success), Reason for failure if any
Click on "View Report" Parameters to be captured for this events are: Time stamp, user details, event status (fail/success), Reason for failure if any
Download of "Status Report"Parameters to be captured for this events are: Time stamp, user details, event status (fail/success), Reason for failure if any
Click on "Last Uploaded File"Parameters to be captured for this events are: Time stamp, user details, event status (fail/success), Reason for failure if any



Non-Functional Requirements

Performance / Responsiveness RequirementsLoad/Volume RequirementsSecurity / Privacy Requirements

Every sheet can have maximum 3000 contents which should take approximately 8 hours for creation. 9.6 seconds per content.

Further every content should take 3 sec for publishing, means 2.5 hours approximately for 3000 content to publish.

Hence total in 11 hours, a sheet with 3000 content should be processed (creation + Publish).

Impact on other Products/Solutions

Product/Solution ImpactedImpact Description
Current bulk upload sheetUpdate the bulk upload sheet as per new asks, refer the sample file: Link to sample file: https://docs.google.com/spreadsheets/d/1zo_KVAU3y_RR3p4Gpgud-geROZYXv9Efpgwdflszemc/edit#gid=0


Impact on Existing Users/Data 

User/Data ImpactedImpact Description


Key Metrics

Srl. No.MetricPurpose of Metric

Number of content successfully uploaded on following parameters:

  • Total number of bulk upload contents for a Textbook
  • Total number bulk upload contents for a subject under program scope (can have more than one textbook)
  • Total number bulk upload contents for a Grade (can have multiple subject and multiple textbook)
  • Total number bulk upload contents for a program
To have clear view and understanding about the content being uploaded for a textbook and subsequently for a program. It would help to achieve target driven contribution objectives.



Validations

Prerequisite for bulk upload:

  1. Textbook for which the bulk upload is being done must be in draft state.
  2. A textbook must not be published unless it has any of the linked content in draft state. It should through an error mentioning "Kindly publish all the linked content".
  3. Before any validation/processing, space trimming should be done for preceding and trailing value of each cell.
  4. Validation must be done before the content creation for each row. For example system should read the entire row, in case any mandatory cell value is missing, fail the content creation for that row and display with error message in status report.  
Srl. No.Error / ExceptionExpected Handling

Validations at the time of bulk sheet upload (Results in Validation Errors)


In case any mandatory column is missing, validation error should be thrown. Mandatory columns: Name of the content,  Audience, Author, Copyright, Icon, File Format, File path, content type, Level 1 Textbook Unit

Error Message to Display:

"Following mandatory columns are missing in input sheet: XXX, YYY, ZZZ."





Number of content in input sheet should not be more than 3000. 

Error Message to Display:

Input sheet should not have more than 3000 content.





Validations while processing each row for creating each content (Results in Content Creation Failure)


In case already successfully uploaded content is being uploaded again. Duplication of content shall be checked on the basis of following parameters:

Content Name

System should fail the upload of such content with following error message: "Duplicate Content"  

Validation regarding mandatory fields should be checked while processing each row, in case cell value is missing fail that creation of that content

Error message should be displayed in cell of the column "Reason For Failure" as:

"Following mandatory fields are missing: XXX, YYY."


Videos should be in mp4/WebM format only.

Error message should be displayed in cell of the column "Reason For Failure" as:

"Invalid video format"


Each content should not be more than 50 mb.

Error message should be displayed in cell of the column "Reason For Failure" as:

"File size is more than 50 MB"


Icons and files to be put in google drive and to share google drive links in the respective field. Please ensure Google Drive links are having view access to all permissions.

Error message should be displayed in cell of the column "Reason For Failure" as:

"Error while accessing file path google link" OR

"Error while accessing icon google link"


Input sheet should not have two content with same following values:

Content Name

In case already created content is found again in further rows of the same input sheet, treat it as duplicate and display following error as reason for failure:

"Duplicate Content"


Multiple contents in one single row is strictly not allowed. Only one content must be shared in one row.

Error message should be displayed in cell of the column "Reason For Failure" as:

"Multiple content values in a single row"


Topic field values should follow the framework/taxonomy of the tenant.

Error message should be displayed in cell of the column "Reason For Failure" as:

"Invalid Topic"


Image icon should not be more than 1 mb and must be in png or jpeg format

Error message should be displayed in cell of the column "Reason For Failure" as:

for icon image size: "Image icon size exceeding 1 mb"

for icon image format: "Icon image should be in png/jpg/jpeg"





Use Case 2: Creation of interactive practice questions and linking to ETBs under program scope

Currently interactive practice questions (MCQs, FTB etc) can be created and published by content editor through work space. We are heading towards program driven content contribution approach where we look forward to create such interactive content under program scope. This use case defines creation, review and linking of interactive contents to textbook under program. User having contribution role for a program can create such content. User having review role for a program can review such content. Upon successful review and acceptance, content shall be published and linked to respective section of textbook. 

Prerequisites:

  1. User with contributor rights can contribute to program. She must be given contributor rights explicitly.
  2. User with reviewer rights can review the content for a program.
  3. Program, scope of the program, Textbooks set up for contribution & valid user creation for contribution and review should have done prior to contribution.
  4. Textbook for which contribution is happening , must be in draft state. 
  5. A textbook must not be published if it has any of the linked content in draft state. It should through an error mentioning "Kindly publish all the linked content".
  6. Once contribution editor is opened under a program, it should only display program scope values for medium, grade and subject.

Overall Process Workflow

The over all workflow process could be broadly viewed in two parts 'contribution' and 'review'. 

User Story 1: Contributor logs in to Diksha & select the textbook for contribution

Main Scenario: User to select the designated textbook for which the contribution has to be made

Srl. No.User ActionExpected Result

Authorized user access Diksha portal Diksha portal opens


User enters valid credentials 		sign in to Diksha portal state tenant page

User clicks on "Contribute"Program list page opens which has all the programs created for the state.

User selects required programUser lands on the textbook page. Page has all the books displayed under program scope.

User selects the required textbookTextbook structure (TOC) page opens which has contribution (Add/contribute) option for each node

Exception Scenarios

Srl. No.Error / ExceptionExpected Handling

In case user does not has contributor right for any of the programUser will not see "Contribute" option on Diksha tenant home page on top

In case user does not has access to other programsDo not display those program at all.

User Story 2: Select interactive content type from content platter to contribute

Main Scenario: User to select which type of content she wants to contribute. In this case it is interactive content. 

Srl. No.User ActionExpected Result

Upon reaching on textbook level. Option available for each node to "Contribute". User clicks on it.

A dialogue box opens to select which type of content user willing to contribute. This platter has only those type of content types which are defined for this program scope.

The content types are:

    1. Explanation Content
    2. Interactive Practice Content
    3. Subjective Practice Content 
    4. Lesson Plan
    5. Learning Outcomes

User selects "Interactive Practice Content"Editor opens to allow user to create content. This is mapped to ECML mime type. 

User Story 3: Content creation and send for review

Main Scenario: Contributor creates content in editor, saves it and sends for review

Srl. No.User ActionExpected Result

When user clicks on "Interactive Practice set"Content Editor is opened. User can create an ECML content through content editor (all functionality as supported by current content editor).

User clicks on 'save' Content is saved with the corresponding content type and linked to corresponding textbook section.

User clicks on "Send for review"Saved content is sent for review

User closes the content editorUser returns to the contribution page of the program.

User Story 4: Reviewer logs in to Diksha & select the textbook for review.

Main Scenario: User to select the designated textbook for which the review has to be done.

Srl. No.User ActionExpected Result

Validated user with reviewer rights access Diksha portal Diksha portal opens


User enters valid credentials		 sign in to Diksha portal state tenant page

User selects required programUser lands on the textbook page. Page has all the books displayed under program scope.

User selects the required textbookTextbook structure (TOC) page opens which has all the contents contributed for each node

Exception Scenarios

Srl. No.Error / ExceptionExpected Handling

In case user does not has reviewer right for any of the programUser will not see "Contribute" option on Diksha tenant home page on top. Although name suggest as contribute but it is also same option for reviewer to reach out to designated textbook to review its content.

In case user does not has access to other programsDo not display those program at all.

User Story 5: Review of contributed content

Main Scenario: Reviewer accepts/rejects the content and provide remarks for rejection only.

Srl. No.User ActionExpected Result

On textbook level, reviewer can filter the contents to be reviewed by selecting chapter from drop down.Upon selecting the chapter in drop down, only those contents should be displayed which are contributed to that chapter.

Reviewer selects content to be reviewedContent detail page opens

Reviewer clicks on previewContent preview opens

Reviewer accepts the contentContent accepted, published and linked to textbook node

Alternate Scenario

Srl. No.User ActionExpected Result

Reviewer rejects the contentDialogue box opens to capture the reviewer's remark

Reviewer enters the remarks and submitContent rejected and remark sent to contributor.

Exception Scenarios

Srl. No.Error / ExceptionExpected Handling

Reviewer rejects the content without remarksError message displayed that providing remark for rejecting the content is mandatory.

Localization Requirements

NA

Telemetry Requirements

Event NameDescriptionPurpose



User log in to DikshaParameters to be captured for this events are: Time stamp, user details, event status (fail/success), Reason for failure if any
User click on "Contribute" Parameters to be captured for this events are: Time stamp, user details, event status (fail/success), Reason for failure if any
User click on any of the programParameters to be captured for this events are: Time stamp, user details, event status (fail/success), Reason for failure if any
User click on any of the textbook under programParameters to be captured for this events are: Time stamp, user details, event status (fail/success), Reason for failure if any
User click on "Contribute" button on textbook levelParameters to be captured for this events are: Time stamp, user details, event status (fail/success), Reason for failure if any
Content type selection from content platter Parameters to be captured for this events are: Time stamp, user details, event status (fail/success), Reason for failure if any
User click on 'save', 'send for review' button in editorParameters to be captured for this events are: Time stamp, user details, event status (fail/success), Reason for failure if any
Reviewer click on content to review itParameters to be captured for this events are: Time stamp, user details, event status (fail/success), Reason for failure if any
Reviewer click on 'preview' buttonParameters to be captured for this events are: Time stamp, user details, event status (fail/success), Reason for failure if any
Reviewer click on Accept/Publish buttonParameters to be captured for this events are: Time stamp, user details, event status (fail/success), Reason for failure if any
Reviewer click on Reject/Request Change buttonParameters to be captured for this events are: Time stamp, user details, event status (fail/success), Reason for failure if any

Non-Functional Requirements

Performance / Responsiveness RequirementsLoad/Volume RequirementsSecurity / Privacy Requirements
Follow the Diksha standards for performance and responsiveness in terms of event response and page load.
As mentioned in exceptional scenarios for user stories to allow authorized and valid user to access the system.






Impact on other Products/Solutions

Product/Solution ImpactedImpact Description
View of a textbook under work space which is open for contribution in a program

Only textbook owner/creator can view the textbook under work space. Textbook should display all the contents which have been contributed, reviewed & published and linked to textbook node. Textbook should not display any content which although has been contributed for the textbook in any of the program but still pending for review. 



Key Metrics

Srl. No.MetricPurpose of Metric

Number of content contributed, accepted, rejected on following parameters:

  • Total number of contents for a node
  • Total number of contents for a Textbook
  • Total number contents for a subject under program scope (can have more than one textbook)
  • Total number contents for a Grade (can have multiple subject and multiple textbook)
  • Total number contents for a program
To have clear view and understanding about the content being uploaded for a textbook and subsequently for a program. It would help to achieve target driven contribution objectives.



Validations

.Error / ExceptionExpected Handling

User does not has content contributor rights

"Contribute" option will not be displayed on state home page after Diksha log in


User does not has program access as a contributor or reviewer

Program will not be displayed at all


In case textbook has linked content in draft state and user try to publish the textbookError message should be displayed that "Unpublished contents are linked to textbook". 

In case textbook is in publish state and is in scope for state program.Textbook instance shall not be available under program for contribution.

Content sent for review, user wants to make changes in it.Content which are in draft state, can only be edited. Once sent for review or published can not be edited.



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